Hands-on · Workshop 03

Workflow Friction Finder

Most workflows lose their time in places no one has named out loud. The work feels busy, the queue keeps growing, and everyone blames the volume. This workshop runs one real workflow through a repeatable loop: map the steps that actually happen, find the four friction zones, measure the waiting instead of the doing, name the risks and the data a change depends on, mark where a human stays in control, then decide what to fix and what to leave alone. You leave with a marked-up map, a ranked list of friction, and a short list of automation candidates you can defend.

Duration: 45 to 60 minutes
Level: All levels
Tools: A real workflow you know well, a doc or whiteboard, and an AI assistant to question it
Outcome: A repeatable way to find where a workflow loses time, and to decide what to fix first

You will leave with

A Workflow Map you fill in as the steps that truly happen
A Friction Zone Finder that sorts delays into four named types
A Friction Value Card that measures the waiting, not just the doing
A Risk and Data Checklist for any change you propose
A Friction Decision Card with the fix, the reasons, and the smallest first step
The Friction Loop, map to decision, on one line